1. Returns for Totally Damaged Products:
- We accept returns for products that are received in a totally damaged condition during shipping. In such cases, please follow the steps below:
- Contact us within 24 hours of receiving the damaged product.
- Provide clear photographic evidence of the damage.
- We will arrange for a return and replacement at no additional cost.
2. On-Site Repair During Shipping:
- If you encounter minor issues with your furniture during the delivery process, we offer on-site repair services. Our team will work on-site to fix any issues that can be resolved without the need for a return.
3. No Return for Other Reasons:
- We do not accept returns for reasons other than total shipping damage. This includes but is not limited to product dissatisfaction, change of mind, or incorrect product choice. Please make your selections carefully.
4. Eligibility for Return:
- To be eligible for a return due to total shipping damage, the following conditions must be met:
- The product must be in the same condition as when it was received.
- The damage must be a result of shipping and not due to customer mishandling or misuse.
5. Cancellation Policy:
- Once an order is confirmed and shipped, it cannot be canceled unless the product arrives in a totally damaged condition.
6. Refund or Replacement:
- In cases of total shipping damage, you can choose to receive a refund or a replacement product, subject to product availability.
7. Reporting a Return:
- To report a return due to total shipping damage, please contact our customer support team at [Contact Information] within 24 hours of receiving the damaged product.
By making a purchase from Housify, you acknowledge that you have read, understood, and agreed to our return policy.
